Support

OTP delivery by SMS can take up to a minute. Check that you entered the correct mobile number and have network coverage. If it still does not arrive, wait for the timer to finish and tap Resend. Persistent failures may be caused by a carrier SMS block — contact us if it continues.

Go to the Devices screen and enter the device ID printed on your pump controller hardware. Once added, it appears in your device list and you can open it from the Home screen.

Each pump controller can be linked to one account at a time. The message shows a partially masked mobile number of the account it is currently linked to. If that account is yours, sign in with that number. If it belongs to someone else who should release it, ask them to remove the device, or contact us for help.

Start and stop commands need the controller to be online and receiving power. Check that the Home screen shows a live power status and recent telemetry. If the status is stale, the controller may have lost power or connectivity — verify the supply and the controller’s network connection, then try again.

The Home screen refreshes automatically every few seconds while it is open. If readings look frozen, pull to refresh, check your phone’s internet connection, and confirm the controller is powered. A “missing phase” indicator points to a supply-side issue at the pump.

Make sure notifications are enabled for Kisan Astra in your phone’s system settings, and that the Notifications option inside the app’s Settings is turned on. Alerts cover events such as power failure, a missing phase, and pump trips.

Open the Scheduler screen. You can create a recurring schedule (selected weekdays), a one-time schedule (a single date), or a date-range schedule (a start and end date with selected weekdays). Schedules run automatically even when the app is closed.

Kisan Astra supports English, Telugu, and Hindi. The app follows your phone’s language setting where supported. You can also change the language from the app’s Settings screen.

Email support@fourninelabs.com with the subject “Account Deletion Request” from the context of your registered mobile number. We will verify and delete your account and associated data within 30 days. See the Privacy Policy for details.