Privacy Policy
This Privacy Policy explains how Fournine Cloud Solutions Private Limited (“Fournine”, “we”, “us”) collects, uses, and protects information when you use the Kisan Astra mobile application (the “App”).
1. Introduction
Kisan Astra is an application that lets a user remotely monitor and control a three-phase agricultural pump or motor. We are committed to collecting only the data needed to provide that service and to handling it responsibly. By using the App, you agree to the practices described in this policy.
2. Information We Collect
We collect the following categories of information:
- Mobile number
- Your phone number is used to create your account and to sign in through a one-time password (OTP). It identifies your account.
- Device & pump telemetry
- Operational data reported by your connected pump controller — phase voltages, power-supply status, pump on/off status, missing phases, and total running hours.
- Device association
- The identifier of the pump controller(s) linked to your account, so the App shows and controls the correct equipment.
- Push notification token
- A token issued by Apple Push Notification service (on iOS) or Firebase Cloud Messaging (on Android) so we can deliver alerts about your pump to your device.
- Schedules & commands
- Pump start/stop commands and watering schedules you create, so the system can act on them.
3. Information We Do Not Collect
The App does not collect:
- Your precise or background location.
- Your contacts, photos, calendar, or other personal files.
- Advertising identifiers, and we do not run third-party ads.
- Behavioural tracking data through third-party analytics or advertising SDKs.
4. How We Use Your Information
We use the information we collect only to:
- Create your account and authenticate you when you sign in.
- Display live status and history for the pump(s) linked to your account.
- Carry out start, stop, and scheduling commands you issue.
- Send you operational alerts — for example, a power failure, a missing phase, or a pump trip.
- Diagnose problems, maintain security, and improve the App.
We do not sell your personal information, and we do not use it for advertising or profiling.
5. How We Store and Protect Your Information
Your data is processed and stored on Amazon Web Services (AWS) infrastructure located in the Asia Pacific (Mumbai) region, India. We apply reasonable technical and organisational safeguards, including:
- Encryption of data in transit using HTTPS/TLS.
- Session-based authentication with expiring tokens; on iOS the session token is stored in the device Keychain.
- Access controls limiting who can reach stored data.
No method of transmission or storage is completely secure, but we work to protect your information using industry-standard practices.
6. Sharing and Third-Party Services
We do not sell or rent your personal information. We share data only with service providers that help us operate the App, and only as needed:
- Amazon Web Services — cloud hosting, databases, and message delivery infrastructure.
- Apple Push Notification service and Firebase Cloud Messaging — delivery of push notifications to your device.
- An SMS provider — delivery of the one-time password used to sign in.
We may also disclose information if required by law or to protect the rights, safety, or property of users or the public.
7. Data Retention
We keep your account information and device data for as long as your account is active. Telemetry history is retained so you can review past pump activity. When you delete your account, we delete or irreversibly anonymise the associated personal data within a reasonable period, except where retention is required by law.
8. Your Rights
Subject to applicable law, including India’s Digital Personal Data Protection Act, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account and personal data.
- Withdraw consent for processing where it applies.
To exercise any of these rights, email support@fourninelabs.com.
9. Account and Data Deletion
To delete your account and all associated personal data, send a request from your registered mobile number’s context to support@fourninelabs.com with the subject “Account Deletion Request”. We will verify the request and complete deletion within 30 days. Once deleted, telemetry history and device links tied to the account cannot be recovered.
10. Children’s Privacy
The App is intended for use by adults managing agricultural equipment and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, notify you in the App. Continued use of the App after an update means you accept the revised policy.